FAQs

Yes, E11 Store guarantees 100% genuine products sourced directly from trusted manufacturers and authorized distributors.

The store offers premium skincare, haircare and wellness brands including Histomer (skincare), Sarah K (haircare), Secrets (haircare), and Wellbeing devices like Abbott FreeStyle Libre 2 Plus Sensor and Reader.

The catalog includes Skincare treatments (anti-aging, blemish control), Haircare, Wellbeing, Accessories, and Gift Cards.

Yes, the store stocks select health monitoring devices, such as the Freestyle Libre 2 Plus glucose monitoring system.

Yes, you can save your credit card information to your account by selecting "save this card for my next purchase". You can manage your payment methods by connecting to your account in the 'Payment Methods' subsection.

We currently we accept the following payment methods: Visa, Mastercard, American Express, Apple Pay (mobile only), Samsung Pay (mobile only), Google Pay (mobile only), Cash on Delivery (COD)*.

Your security is very important to us.We work closely with our delivery team to ensure Cash On Delivery orders are safe. You will receive an invoice by email upon delivery to confirm your payment. If paying by debit or credit card, E11 Store provides safe and secure checkout by encrypting your credit card information using SSL.We are using Paytabs, Tabby and Tamara secure payment methods.For more information about our secure checkout, please read our Privacy Policy and Terms & Conditions.

If you receive an error message related to credit card authorization failure, double check that the billing address on the credit card matches your account billing address, try re-entering your CVN or security code, and be sure that the card is current and valid. Please note that some financial institutions require customers to activate their card for online shopping, and they may set a daily limit. Please reach out to us at info@e11store.com or contact your financial institution for further assistance.

Yes, foreign credit cards are accepted.

No, all orders must be paid in AED in the UAE. Cash on delivery is not available in other countires at this time.

Yes, the store offers "Buy Now, Pay Later" options (such as Tabby or Tamara), allowing you to split your purchase into 4 interest-free payments. Please refer to Tabby and Tamara policies for charges.

To change your password, log into your account and follow the following steps: In your account menu, select "change my password" Enter your current password, then create and confirm your new password Select "confirm". If you do not remember your current password, it will not be possible to change it in this section. Please log out and instead request to reset your password.

At any time, you can check and modify your contact information in the 'personal information' section of your online account or with customer service. Our team is available at info@e11store.com.

If you've forgotten your password, click on the “Forgot Your Password?” link located below the Sign in. You will be prompted to enter your email address and a link will be sent to you with instructions to create a new password for your account. For any questions or issues please reach out to us at info@e11store.com.

Customers don't need to "register" separately. They simply click the Sign in link in store header, enter their email, and receive a 6-digit one-time code. If their email isn't already in system, a new customer profile is created automatically — no separate registration step needed.

E11 Store is based in Dubai, UAE. Products are available for purchase online at e11store.ae or e11store.com with fast delivery throughout Dubai and UAE.

Yes, E11 Store provide delivery to all the Middle East ountires. For inquiries regarding international delivery to regions like Europe, Canada, USA and other countries, contact live chat support.

Fast delivery is provided across the UAE. Specific delivery timelines and tracking details are provided at checkout for every order.

Currently, E11 Store operates primarily as an e-commerce platform. While there is no physical showroom for browsing, orders are shipped directly from their UAE fulfillment centersand Head Office is in Al Quaz 3

E11 The E11 Store Gift Card is valid for 12 months from the date of purchase. The gift card's validity cannot be extended. If you purchase a gift card on February 1st, 2025, you can use it up until February 28th, 2026. On March 1st 2026, the available credit on the gift card will be zero.

No, you cannot top up E11 Store gift cards.