Shipping & Returns
SHIPPING AND RETURNS
We have convenient delivery options using the best courier companies around.
Once your order is processed, we deliver within 24-48 working hours across the UAE for FREE for all orders above AED 200. Deliveries are done between 9:00am and 8:00pm Saturday-Thursday. We always endeavour to deliver on time but sometimes delays are inevitable and we will notify you of the same beforehand. All deliveries are subject to stock availability.
We use SkyNet Worldwide Express as our courier partners for international deliveries. Based on the shipping country, the delivery time may change, however, most orders are delivered within 3-5 working days. A shipping quote is provided once all address details are given during checkout. While this quote is accurate almost all the time, we reserve the right to amend this based on the size and weight of the actual shipment. If there is any difference in the shipping quote, customers are informed about it before the order is processed. Customers have a chance to amend/cancel the order as required before the order is dispatched from our warehouse.
E11 Store reserves the right to ship your order by means of air and land depending on the easiest and fastest way possible to deliver your order. Such cases vary depending on the country of destination's requirements, customs, and more.
All items are dispatched the same/next day from our warehouses after the order is processed.
For UAE deliveries, there are no customs charges. For international deliveries, there may be some customs charges depending on where you live. We recommend that you learn more about these in your country prior to placing an order.
Shipping Address Details
At the time of placing the order, customers are encouraged to put accurate address details to ensure delivery on time. We will deliver the goods to the premises you specify on your order. It is recommended that you are present to accept delivery of your order.
If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made by our carriers for redirecting your delivery. Delivery times may also change and this will be notified to you beforehand.
Customers will be asked to sign for the goods upon delivery. Once delivered and signed for, no claim of damaged goods will be accepted. Photo identification may be needed in some cases to accurately verify the receiver.
The following forms of ID are accepted:
- Original & Valid National ID
- Original & Valid Driving License
- Original passport (profile and visa page)
WARRANTY AND RETURNS
Some items come with a 12 month manufacturing warranty from date of purchase, Please refer to the Terms and Conditions mentioned below.
The "Clearance" section
All items in the "Clearance" section come with a 3 month manufacturing warranty from date of purchase, unless stipulated otherwise in the product information.
All international returns will be charged at a minimum of 20% of the product value irrespective of the condition of the product. Delivery and shipping charges are not refundable at the moment and are borne by the customer.
DOA and Faulty Goods
If you find that there is a manufacturing fault with the device then please contact us and mention the complete details of the fault. If the product is Dead On Arrival (DOA) after receiving delivery then we will arrange for a replacement where possible. Please have your original invoice and proof of ID ready. Replacements will only be given once the defective product has been checked and approved as a DOA item. We will take the appropriate action to either repair or replace the product depending on the nature of the problem.
You cannot return an item if seal is broken or if it is in non-sellable condition.
For any product that is under warranty, we offer repair through our dedicated service partner - . Once the item is submitted.